Shipping Policy
Nothing is pre-made, so every order passes through two stages: production, then delivery. Here is exactly how long each one takes and what happens if something goes sideways.
1. Production time
Your tee is printed after you order it. Allow 2 to 5 business days for printing, drying and a quality check before the parcel leaves the studio. During launches, sales and holiday weeks add a couple of days — we would rather be slow than send out something we have not looked at.
2. Estimated delivery
| Destination | After production | Tracked |
|---|---|---|
| Vietnam | 2–5 business days | Yes |
| Southeast Asia | 6–12 business days | Yes |
| East Asia, Australia & New Zealand | 8–16 business days | Yes |
| Europe & North America | 10–20 business days | Yes |
| Everywhere else | 12–25 business days | Yes |
These are estimates, not promises we can enforce on a carrier. Weather, customs and public holidays all move the final date.
3. Shipping rates & free shipping
Rates are calculated at checkout from your address and the size of your basket, so you always see the exact figure before paying. Orders over 500.000₫ ship free within Vietnam; any other free-shipping offer that applies will be shown on the product and cart pages.
4. Tracking your parcel
As soon as your order ships we email a tracking link. Give it 24 to 48 hours for the first scan — a label can exist for a day before the carrier picks it up. You can also see order status any time under My Account.
5. Address accuracy
Please check your address at checkout, including apartment or unit numbers. If you spot a mistake, message us straight away: before the label is printed we can almost always fix it for free. Parcels returned to us because an address was wrong or incomplete can be reshipped once you confirm the correct details; only the second postage is chargeable.
6. Customs, duties & taxes
International orders may attract import duties or taxes set by your own country. These are not included in our prices and are the recipient’s responsibility. We declare every parcel honestly — we cannot mark an order as a gift or understate its value.
7. Split shipments
Ordered several items? They may be printed at different speeds and arrive in more than one parcel, at no extra cost to you. Each parcel gets its own tracking link.
8. Delays and lost parcels
If tracking has not updated for 10 business days on a domestic order, or 30 business days on an international one, contact us. We treat the parcel as lost and you choose a free reprint or a full refund — details on the Refund & Returns Policy page. If tracking says delivered but nothing arrived, tell us anyway; we will chase the carrier with you and make it right if it cannot be found.
9. Undeliverable and unclaimed parcels
Parcels held at a depot are usually returned to sender after a few weeks. Please collect them within the window the carrier gives you — once a parcel comes back to us we can reship it, but the return leg is out of our hands.
10. What shipping does not cover
- Customs charges and local import taxes.
- Delays caused by carriers, weather, strikes or customs inspection.
- Addresses entered incorrectly and not corrected before the label is printed.
Everything else — damage in transit, a parcel that never arrives, the wrong item in the bag — is on us.
Question about a specific order?
Send us the order number and we will look it up.
Contact us Track my order