Our position, in one paragraph

We are small, and small shops live or die on whether people are happy with what turns up. So the rule we work to is blunt: if the mistake is ours, it should never cost you money. A cracked print, a seam that gave way, a parcel crushed in transit, the wrong size in the bag, a parcel that quietly vanished — we fix all of it, free, and we do not make you prove your case twice.

At a glance

What is fully covered

• Print problems — cracked, faded, smudged, blurred, crooked, off-centre, or printed at the wrong size.
• Garment faults — holes, open or unravelling seams, a stretched or twisted neckline, factory marks and stains.
• Damage in transit — the parcel or the tee arrived wet, torn, or crushed.
• Wrong item — a different design, colour or size from the one on your order confirmation.
• Missing item — part of a multi-item order never made it into the parcel.
• Never delivered — tracking shows no movement, or the carrier confirms the parcel is gone.
• Our size chart was wrong — if the garment measures outside the stated tolerance, that is our error, not yours.

What we cannot refund

Nothing here is pre-made. Your tee exists because you ordered it, and a returned shirt with someone else’s size in the collar cannot be sold to anyone. So the following are outside the guarantee:

• Ordering the wrong size when the garment matches our published size chart.
• Changing your mind after the item has been printed.
• Damage caused after delivery — hot washes, tumble-drying on high, ironing straight onto the print, bleach.
• Normal wear after months of use.
• Items bought anywhere other than tazvero.com.

How to start a claim

1. Write to us within 30 days of deliveryUse the contact page, or simply reply to your order confirmation email.
2. Give us your order numberIt is in your confirmation email and under Orders in your account.
3. Attach a photo or twoOne close-up of the problem and one of the whole item. That is all the evidence we ask for — no forms, no video, no returning it first.
4. Tell us which you want: reprint or refundWe confirm within 1–2 business days and act on it the same day it is approved.

Do I have to post the item back?

Usually not. For most print and quality claims a photograph settles it, and you are welcome to keep the item, pass it on, or use it as a rag. If we do need it back for a quality review we send a prepaid return label — you will never be asked to pay postage on a fault that is ours. Please do not send anything back before we ask; unrequested parcels arrive untracked and go missing.

Reprints

An approved reprint is created as a fresh order and shipped free. Allow 2–5 business days for production plus the normal delivery window for your country, and we will email new tracking the moment it leaves. If a reprint is impossible — a design has been retired, or the size is no longer produced — we refund in full instead.

Refunds: how, where and when

• Refunds return to the original payment method. We cannot redirect them to another card or account; that rule protects you.
• We issue the refund within 2 business days of approving your claim.
• Your bank or card issuer then needs roughly 3–10 business days to post it. Wallet payments are usually quicker.
• When a whole order is refunded because of our error, the shipping you paid comes back too.
• Partial refunds are calculated item by item at the price actually paid, after any discount.
• There is no handling, admin or restocking fee. Not now, not ever.

Parcels that are late, lost, or “delivered” but missing

Carriers have slow weeks and we do not panic about a few quiet days. But a parcel should never simply disappear. If tracking has not updated for 10 business days domestically or 30 business days internationally, contact us and we treat it as lost: free reprint or full refund, your choice. If tracking claims delivery and the parcel is not with you, tell us anyway — we will open a case with the carrier alongside you and make it right if it cannot be found.

Wrong or incomplete address

Check your address at checkout and message us immediately if something is off — before the label is printed we can nearly always correct it for nothing. If a parcel comes back to us because the address was wrong or incomplete, we will happily reship once you confirm the corrected details; only the second postage is chargeable.

Cancelling or changing an order

Free of charge at any point before your order enters production, which is normally the first 2–5 business days. Size, design, colour and address are all changeable in that window. Once the press is running the item is being made only for you and can no longer be cancelled, so reach out as early as you can and we will do whatever is still possible.

Normal — and not a defect

So you know what to expect before the parcel is open:

• Slight colour shift. Your screen is backlit; cotton is not. Small differences between mockup and garment are normal.
• Measurement tolerance. Garments are cut in batches, so allow around 1 inch (2.5 cm) either way against the chart.
• A faint print smell or slight stiffness in the design area, which disappears after the first wash.
• Tiny natural marks in the cotton. A characteristic of the fabric, not a fault.

Anything beyond this is a defect — and defects are covered.

Exchanges

For faults we exchange like for like, free. Straight size swaps on made-to-order items are not something we can offer as a free exchange, because the returned garment cannot be resold. Write to us before reordering though: measure a tee you already like across the chest, send us the number, and we will tell you which size to take. It costs nothing and it is right far more often than guessing.

If your order was a gift

The guarantee follows the item, not the buyer. If you received a Tazvero tee as a gift and something is wrong with it, contact us with whatever details you have — the recipient’s name and rough date is usually enough for us to find the order. Any refund has to go back to the original payment method, but a reprint can go straight to you.

Sale items and gift cards

Discounted and clearance items carry exactly the same 30-day guarantee as everything else, refunded at the price actually paid. Gift cards themselves are not refundable; anything bought with one is.

If we get it wrong twice

Occasionally a reprint has a problem of its own. If that happens, tell us and you can switch to a full refund immediately — you are not locked into another round of waiting. We would also genuinely like to know, because it usually means something upstream needs fixing.

Your legal rights

This policy sits on top of the rights your local consumer law already gives you; it never replaces or reduces them. Shoppers in the EU and UK: made-to-order and personalised goods are generally excluded from the 14-day right of withdrawal, but our own 30-day guarantee is longer and applies to every quality problem regardless of where you live. Nothing here affects your statutory rights in respect of faulty or misdescribed goods.

Before you file a bank dispute

If something has gone wrong, please give us the first go. A chargeback freezes the order for weeks and actually stops us from helping you, whereas a message usually gets it settled in a day or two. We have not yet met a problem we were unwilling to fix.

This policy applies to orders placed on tazvero.com. See also our Shipping Policy, Terms of Service and Privacy Policy. Last updated: 29 July 2026.